Social housing tenants face rent increases in April 2022 of around £200 per household per year, alongside rising energy and food costs. According to the Joseph Rowntree Foundation, 46 per cent of social housing tenants are living in poverty, equating to just under five million people across the UK. These increases in rent and costs…
Predicting arrears with AIRead More →
Crimson
Go hybrid… Integrate your HMS with Dynamics 365
Within social housing, information management systems play a huge part in the overall satisfaction of both employees and tenants. From property repairs and maintenance to rent accounts, the systems that manage this data are absolutely fundamental, particularly housing management systems. However, the main housing management system (HMS) chosen across the company doesn’t have to manage…
Go hybrid… Integrate your HMS with Dynamics 365Read More →
What’s the problem? – Managing formal complaints with Dynamics 365
In the last edition of Housing Technology, I discussed how mobile apps, portals, virtual agents (AI-enabled chatbots) and other digital channels can help housing providers manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the housing ombudsman’s complaints process. Listening to tenants In…
What’s the problem? – Managing formal complaints with Dynamics 365Read More →
Bringing complaints into the 21st century
“We heard from some residents that making a complaint can be difficult and take too long, and that it can sometimes take months for the complaint to be resolved or for the resident to be able to access the Housing Ombudsman.” The charter for social housing residents’ whitepaper, released in 2020, highlighted the need to…
Bringing complaints into the 21st centuryRead More →
Creating a meaningful omni-channel experience
96 per cent of people across the UK have access to the internet, and 51 million people in the UK use social media. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether through Facebook, virtual assistants or WhatsApp. However, having several engagement channels can lead…
Creating a meaningful omni-channel experienceRead More →
Better visibility with contact data integration
There is a government-led drive for social housing providers to build more homes as a way to provide housing for those in need and for those taking the first step on the ladder towards home ownership. But with private rentals having a better reputation for customer service, housing providers must improve the quality and safety…
Better visibility with contact data integrationRead More →
