Customer Experience Foundation

Mobility, social housing and technology

What is technology in housing? In many ways, the point of technology is to simplify traditionally complex processes and make them easy for everyone, everywhere, at any time. Technology in housing is about the ease with which people not only find places to live but also the experience of their home. The homes in which…
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Discretion is the new frontier

Discretion is one of those ‘new frontiers” of customer experience for housing. This sounds like some awful marketing hype but it isn’t. Case study after case study shows that good decisions cost much less than bad decisions and produce more direct measurable benefits. If you think about it for a moment, that’s just common sense….
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Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

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