Castleton Technology has bought Deeplake Digital, developer of the Communications Manager software, for an undisclosed sum. Reported to be complementary to Castleton’s existing suite of digital engagement solutions, the acquisition of Deeplake Digital and its Communications Manager software supports the provision of two-way SMS communication between housing providers and their tenants, as well as extending…
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Deeplake
SMS and asset management with Capita
Capita Housing is collaborating with Deeplake and Keystone Asset Management Solutions (KAM) to extend its existing systems in the areas of SMS communication and asset management respectively. Deeplake’s SMS software is being launched as the Capita Housing-branded Communication Manager (CMGR), providing cutting-edge and cost-saving methods of communicating with tenants. CMGR enables the tenant and housing…
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Flagship upgrades Deeplake SMS systems
Peddars Way, part of the Flagship Housing Group, was one of the first housing associations to replace paper communications with SMS text messaging for managing rent arrears and repairs appointments. David Seaton, managing director, Peddars Way, said, “Back in 2005, SMS was considered a leading-edge technology and we were one of the first users of…
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Texting at London & Quadrant
London & Quadrant is moving towards SMS-based tenant communications with the adoption of Deeplake’s CMGR software. L&Q, which manages 53,000 properties, relies heavily on technology to deliver its business objectives and is already well-known for having developed its own in-house suite of housing applications, known as Arena, alongside a dedicated service centre which handles more…
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Deeplake in Wales
United Welsh is using SMS and web technologies to reduce costs while improving tenant response to its choice-based letting programme. The popularity of United Welsh’s ‘Selecta Home’ programme has resulted in the waiting list growing from 3500 tenants to more than 7000 over the past two years. This significantly increased the costs and internal resources…
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Texting tenants
Supported by Housing Technology, the Southern IT User Group visited Microsoft’s new offices in central London to see the long-awaited and recently-launched Windows Server 2008, the replacement for its 2003 version. Deeplake, one of Microsoft’s partners, demonstrated Communications Manager, a two-way text messaging platform which enables housing associations to keep in touch with tenants using…
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