ForHousing has completed the implementation of a ‘single pane of glass’ business intelligence and reporting system from Enghouse Interactive and Amillan. The combined system integrates the housing provider’s core business applications and supports a range of digital channels. Angela Worthington, group assistant director of customer experience, ForViva (ForHousing’s parent company), said, “As well as our…
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Enghouse Interactive
Sovereign’s UC platform with FourNet & Enghouse
FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
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Reaching out to tenants with technology
The introduction of universal credit and welfare reform has put pressure on housing providers’ finances and those of their tenants. That has placed a premium on efficient communication between the two groups; one approach housing providers can take is broadening the range of communications they offer. Housing providers should be encouraging their tenants to self-serve…
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Bringing people together – Transforming customer service with Microsoft Teams
More and more businesses are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical process of ‘flowing through the organisation’, and then looking at how they can best streamline that process in order to improve the customer experience. With the customer journey continuing to become…
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Connexus standardises on Enghouse Interactive
Connexus has standardised its operations on a contact centre and telephony platform from Enghouse Interactive, with support implementation support from Voyager Networks. Connexus was formed from the 2017 merger of Herefordshire Housing and Shropshire Housing. Before the merger, both Herefordshire Housing and Shropshire Housing had their own contact centres and telephony systems. After reviewing the…
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NCH on call with Voyager Networks & Enghouse Interactive
Enghouse Interactive and Voyager Networks have completed the installation of a new call-centre platform for Nottingham City Homes. Nottingham City Homes handles over 400,000 calls through its contact centre each year relating to the 27,000 it manages on behalf of Nottingham City Council. Most calls are repair related, but they also cover rent accounts and…
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