Flagship Group is just about to implement a new system from Enghouse Interactive for its contact centre to pull all forms of tenant communications together in the same place. At the moment, the housing provider faces a conflict between the need to offer tenants more options for how they interact with Flagship and the disparate,…
Enghouse set to streamline Flagship’s communicationsRead More →
Enghouse Interactive
Enghouse comms at Hastoe Housing
Hastoe Housing is now using software from Enghouse Interactive for its contact centre’s operations. Amanda Harris, head of customer services, Hastoe Housing, said, “We offer a wide range of services to our local communities, and these are managed through a small contact centre of just eight advisors and a portal for online self-service. But our…
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Setting up house
The introduction of legislation such as the welfare reform and work bill, the bedroom tax and universal credit has put huge pressure on housing providers’ finances and those of their tenants. That in turn has placed a premium on effective communication between the two groups in order to openly discuss the problems and find efficient…
Setting up houseRead More →
Broadacres uses Unify & Enghouse to transform tenant communications
Broadacres Housing has implemented a multi-channel solution from IT integrator Unify Communications based on Enghouse Interactive’s contact centre software alongside its existing Microsoft Lync unified communications platform. Rebecca Welburn, communications manager, Broadacres Housing Association, said, “For our tenants, email and social media are becoming more popular and increasingly rivalling the more traditional use of fixed-line…
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Multi-channel services from EMH Group with Enghouse Interactive
EMH Group is coordinating its tenant services capabilities using software from Enghouse Interactive, in partnership with Montal and 5i. The Enghouse Interactive Communications Centre (EICC) software is now being used by 80 customer service advisors at EMH. The EICC software provides EMH with multi-channel options for both inbound and outbound communications, mainly covering online, email…
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Front-line support with Axonex and Enghouse Interactive
With the introduction of welfare reforms, most housing providers are reporting an increase in queries from tenants wanting to know how the changes will affect them, adding to the workloads of customer service teams. Axonex has reported on how more than 40 housing providers in the UK are using Enghouse Interactive’s technology to stream, prioritise…
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