Most of us will be familiar with the situation where, in any business change project, the focus shifts from delivering the benefits on which the business case was built to figuring out how to implement the selected software. This is a perilous moment. When emphasis switches from thinking about desired outcomes to the nuts and…
Embracing agility for business changeRead More →
Esuasive
Agile vs. waterfall – A choice between flexibility and control?
Traditional waterfall-based projects promise successful outcomes through meticulous planning and tight control of the scope and risks, but it’s a promise that isn’t always fulfilled. The famous quote that, “No battle plan survives first contact with the enemy” neatly sums up the problem with waterfall in situations where the detail of requirements isn’t entirely clear…
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Extending the golden thread: Maintaining the financial profile of your assets in real time
While the golden thread is at the forefront of most housing compliance managers’ minds, housing providers’ strategic plans often underestimate the effort required to maintain an accurate financial profile of assets. Perhaps this is inevitable in most organisations, where asset, housing and finance teams chug along in parallel, relying on poorly-connected systems and custom-built interfaces,…
Extending the golden thread: Maintaining the financial profile of your assets in real timeRead More →
Transforming Trivallis with Dynamics 365
Following our move away from an old, no-longer-fit-for-purpose housing management system to a fully-integrated Microsoft Dynamics 365 system, we thought it might be helpful to others thinking of following a similar path to describe our journey and highlight some key learnings along the way. I wouldn’t start from here if I were you… Back in…
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CRM options in housing
In order to deliver consistently excellent customer service, the social housing sector is increasingly turning to contact, case and customer management systems. The traditional housing management systems offer varying levels of customer management within or alongside their core functionality. We also have access to purpose-built CRM, systems such as Kana Lagan Enterprise and Microsoft Dynamics…
CRM options in housingRead More →
