While the golden thread is at the forefront of most housing compliance managers’ minds, housing providers’ strategic plans often underestimate the effort required to maintain an accurate financial profile of assets. Perhaps this is inevitable in most organisations, where asset, housing and finance teams chug along in parallel, relying on poorly-connected systems and custom-built interfaces,…
Extending the golden thread: Maintaining the financial profile of your assets in real timeRead More →
Esuasive
Transforming Trivallis with Dynamics 365
Following our move away from an old, no-longer-fit-for-purpose housing management system to a fully-integrated Microsoft Dynamics 365 system, we thought it might be helpful to others thinking of following a similar path to describe our journey and highlight some key learnings along the way. I wouldn’t start from here if I were you… Back in…
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CRM options in housing
In order to deliver consistently excellent customer service, the social housing sector is increasingly turning to contact, case and customer management systems. The traditional housing management systems offer varying levels of customer management within or alongside their core functionality. We also have access to purpose-built CRM, systems such as Kana Lagan Enterprise and Microsoft Dynamics…
CRM options in housingRead More →