FourNet has launched a shared AI service to make it more affordable for individual housing providers to buy, install and use housing-specific AI tools. The AI-powered service spans arrears, vulnerable customers, assisted living, property applications, voids, reporting and repairs. Alan Linter, group consulting director, FourNet, said, “We know how AI can help housing providers and…
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FourNet
Sentiment analysis & TSMs
Sentiment analysis, also known as opinion mining, has a history dating back to the 1960s when psychologist Stuart Oskamp made the first attempt to classify text based on sentiment using a simple counting method. In the 1980s and 1990s, sentiment analysis gained popularity in market research, then in the early 2000s, machine-learning algorithms were introduced,…
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Sovereign’s UC platform with FourNet & Enghouse
FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
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Lincolnshire Housing goes digital with FourNet
Lincolnshire Housing has awarded a four-year contract to FourNet, a cloud, communication and contact-centre specialist, to support its plans for digital transformation. Following a competitive tendering process via a Crown Commercial Services procurement framework, the contract will focus on providing some of the foundations for Lincolnshire Housing’s cloud-first strategy and agile working across its operations….
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