Software-as-a-service (SaaS) could be a silver bullet for housing providers concerned about how to make digital transformation a reality. SaaS can pose a helpful solution by creating a leading IT service without the need for huge back-end modernisation or large IT budgets. For example, many housing providers are opting for chatbots as a way of…
Is SaaS the ultimate win/win solution for housing?Read More →
Futr
North Wales Housing first in Wales to launch Futr’s AI chatbot
North Wales Housing has become the first housing provider in Wales to launch a conversational AI chatbot from Futr. The chatbot, named Huw, sits on the website and is designed to answer a range of tenant queries at any time in just a few clicks. Since its adoption, Huw has improved tenant engagement and access…
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Skills and data limiting digital transformation – Futr
A lack of staff skills and quality data is holding back housing providers’ digital transformation programmes, according to a survey from Futr. More than half (54 per cent) of Futr’s respondents said that a lack of digital skills and resources was their main barrier to digital transformation, followed by not enough good data and a…
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Loreburn Housing launches Futr AI chatbot
Working with AI specialist Futr, Loreburn Housing has launched a chatbot designed to answer a range of tenants’ questions, freeing the organisation’s small customer-service team to spend time on more complex challenges. Sue Irving, director of housing services, Loreburn Housing, said, “Our focus is on delivering the best service to our tenants, but we don’t…
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Changing the channel for good
The mass adoption of new technologies is rarely a smooth curve, rather a journey punctuated by unforeseen lurches and tipping points. Chris Mansfield, business development director at AI chatbot innovator Futr, shares his thoughts on channel shift in the housing sector, and how we can make it stick. As someone focused on customer contact innovation…
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