Futr AI

Platform Housing’s Futr AI chatbot

Platform Housing has signed up for Futr AI’s digital services following a four-week pilot of the company’s chatbot and new live chat software. During the pilot project, the housing provider used Futr AI’s chatbot software to gather data on its customers’ preferences and its customer advisors’ user experiences. The automated chatbot answered 5,000 customer interactions,…
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IT risk in housing

Housing Technology interviewed senior executives from CalQRisk, Civica, Decision Time, FLS (Fast Lean Smart), Futr AI, NDL and NEC Software Solutions on the risk management side of IT, how to measure, triage and mitigate it, the ‘human factors’ of IT risk and its impact on housing providers’ wider business activities. What are the IT risks…
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