Fuzzlab and Optus Homes, both of which are emerging from the start-up stage of their commercial development, are working together to offer a fully-integrated solution to housing providers, combining Fuzzlab’s chatbot experience and Optus Homes’ app development and usability expertise. Optus Homes’ app allows tenants to manage their rental home account, ‘white labelled’ for each…
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Fuzzlab
How to make your chatbot sing
The social housing sector is second to none in its aspirations, but competing priorities require creative solutions when it comes to delivering great customer service. There’s always a need for human-to-human contact but a well-trained chatbot can go a long way towards providing the 24/7, immediate service desired by both tenants and housing providers. After…
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How to train your chatbot
Done well, chatbots enable better customer self-service and improve customer satisfaction. However, a good implementation requires some knowledge of how chatbots work, and you need to get a few things right if you want to get the best out of your new virtual employee. Natural language understanding Even though there are infinite ways your customers…
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How chatbots make customer services more human
I’ve worked in many sectors over the years, and none comprises a nicer bunch of people who take customer care as seriously as we do in social housing. Unfortunately, turning the sector’s good intentions into good practice is often constrained by budgets. But it’s not just about the money; technology is also an important element…
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A code of ethics for chatbots
More and more of the housing providers and local authorities I talk to have recognised that their customers want self-service capability and that a chatbot is the best way to provide it. From providing automated customer service for rent queries to raising a repair, chatbots offer an opportunity to serve customers on multiple digital channels…
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