The way we work has changed. While calling this new reality a ‘new normal’ is a cliché, we can’t ignore how the pandemic acted as a catalyst for change. Flexible or hybrid working, once an added benefit, is now expected by most employees. In particular, the differing priorities of the younger generation of workers are…
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Gamma
Believe Housing and Gamma’s Exactive Cloud
With a change in office location and plans to modernise its working model, Believe Housing chose Exactive’s CloudUCX solution to deliver Microsoft Teams with telephony which allowed the housing provider to get up and running quickly and effectively. Believe Housing was planning to move office location but it had a traditional desk-based telephony system which…
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Knowing the unknown – Using familiarity to improve customer service
Author: Sam Winterbottom is the public sector director at Gamma. This article was written in collaboration between Sam Winterbottom and Andrew Tucker, the success manager at Cirrus. When it comes to customer engagement, housing providers benefit from a relatively informed position compared with others within and beyond the public sector. At a time when every…
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Interview – Vivid changes with Teams Direct Routing… and headsets
Gamma’s public sector director, Sam Winterbottom, interviewed Rob Poyser, Vivid Homes’ infrastructure operations manager about the housing provider’s use of Microsoft Teams Direct Routing. In the January 2021 issue of Housing Technology, we looked at how Microsoft Teams has provided an easy route by which housing providers can adopt unified communications as a service. We…
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Housing Technology 2021 Live Broadcast Review
According to many of the guests, speakers and participants at Housing Technology 2021 at the start of March, the first live broadcast of our annual conference and executive forum raised the bar for how digital events should be run. “BEST EVER DIGITAL CONFERENCE!” Hosted by George Grant, Housing Technology’s co-founder and CEO, and Emma Birchley,…
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Innovation and Transformation at Housing Technology 2021
AUTHOR: GEORGE GRANT – CEO, CO-FOUNDER & PUBLISHER AT HOUSING TECHNOLOGY There are just two days to go until Housing Technology 2021, our 12th annual conference. Over 300 housing professionals will be coming together for our first live broadcast on 3-4 March. Our brand-new enterprise-grade broadcast platform and event hub gives attendees access to an…
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