GCI has won a contract to support Thrive Homes’ agile working and transformation of its customer experience with more omni-channel services and mobile working. GCI is implementing Skype for Business and GCI’s Cloud Contact Centre for seamless communication and collaboration between teams, new channels of communication for customers and real-time reporting. GCI will also provide…
Thrive Homes’ digital services from GCI & SkypeRead More →
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GCI implements Skype contact centre for Shelter
GCI has won a Skype for Business contract with Shelter. The housing and homelessness charity will use the latest cloud technology to run a more flexible contact centre to help the 60,000 people that call every year for help with their housing needs. Stuart Moore from Shelter said, “Staffed by just 30 housing advisers, we…
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GDPR – What it is and why the housing sector should care
Along with every other organisation holding customer and employee personal data, the housing sector will need to comply with stringent new laws which come into force on the 25th May 2018. The General Data Protection Regulation (GDPR) is EU legislation designed to beef up data protection regulations and replaces the existing Data Protection Act (DPA)….
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