First Choice Homes Oldham’s ICT service delivery manager, David Gorman, describes the process of choosing and implementing House-on-the-Hill’s hosted helpdesk software. SupportDesk was recommended to me by a colleague who had seen it demonstrated at a conference. We were searching for a new service desk software tool that had the ability to be either hosted…
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House-on-the-Hill Software
House-on-the-Hill releases new service desk software
House-on-the-Hill Software has just launched the latest version of its service desk software which is used widely in the housing sector for service and facilities management. SupportDesk 2012 includes a graphical workflow designer for service level management, automated change authorisations for change requests from end-users, and case-based reasoning through an interactive display of possible solutions…
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Support desk in the cloud from House-on-the-Hill
House-on-the-Hill has announced that its suite of service management and support desk products is now available as cloud computing-based services as well as via the traditional onsite model. Software-as-a-service versions of the company’s existing products cover facilities management helpdesk, Freedom of Information management, managed service providers, HR helpdesk and complaints management. Customers can ‘mix and…
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Accord Group signs NorthgateArinso and House-on-the-Hill
Accord Group has signed a seven-year contract with NorthgateArinso for a web-based HR and payroll system. NorthgateArinso’s ResourceLink is currently being implemented and is expected to be operational by April 2010. ResourceLink is intended to streamline and consolidate Accord’s operations through the use of web-based HR and payroll technologies, and underlining the housing provider’s aim…
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Three new HAs for House-on-the-Hill
Severnside Housing, Eastlands, and Argyll Community housing associations, which between them house 18,000 people in England and Scotland, are now each using House-on-the-Hill’s SupportDesk solution. Ian Pritchard, Systems and Technology Manager, Severnside, said, “The new system underpins the whole of our IT support service and will revolutionise the way our IT team operates with call…
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Riverside helpdesk
Riverside Group has implemented helpdesk software from House-on-the-Hill to support its 2400 staff. Following its 2006 merger with English Churches Housing Group, Riverside is one of the UK’s largest housing associations with more than 50,000 properties for rent and shared ownership. The group’s IT group has 40 staff, half of whom work on the IT…
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