Housing providers could see a £220m spike in arrears this year, according to Housemark, due to this financial year having 53 ‘rent weeks’ while the governments’ universal credit payments only cover 52 weeks. Jonathan Cox, director of data and business intelligence, Housemark, said, “This 53-week problem comes at the worst possible time for tenants as…
‘Missing week’ could cost £220m in arrearsRead More →
HouseMark
Beating damp and mould with data
Damp and mould is an ongoing problem for housing providers and their customers; what are the biggest challenges and how can data help them? During early 2023, Housemark ran a series of pilot projects with our members, following the addition of a specific damp and mould feature to our Photobook inspection tool. The number of…
Beating damp and mould with dataRead More →
Latest TSM results from Housemark
New research from Housemark shows the mid-year results of tenant satisfaction measures (TSMs) in England for 2023 encompassing the aggregated TSMs from around 200 housing providers. Tenants’ overall satisfaction has continued to fall, from 85 per cent (2018/19) to 76 per cent (2022/23) and further down to 72 per cent after six months of the…
Latest TSM results from HousemarkRead More →
Taking data management seriously
The Housing Ombudsman’s recent report has highlighted a problem that housing providers have known about and grappled with for far too long; poor data management leads to poor outcomes. This revelation isn’t necessarily a cause for alarm, but rather a clarion call for action; it’s time to take data management seriously. The Housing Ombudsman’s report…
Taking data management seriouslyRead More →
When digital maturity met legacy stock
The housing sector has a track record of responding to change; from the rent cuts during the Cameron/Osborne austerity era to the more recent pandemic, housing providers have demonstrated they can pivot. While that agility is an asset and undoubtably delivers short-term gains, bubbling under the surface are more systemic challenges. This is illustrated by…
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Getting clever – Business intelligence and analytics
Housing Technology interviewed business intelligence, data science and analytics experts from Civica, FLS – Fast Lean Smart, Housemark, Itica and NEC Software Solutions about how housing providers could take advantage of the latest BI and analytics packages and services, what to look out for, what to avoid and how to embed BI into housing providers’ everyday…
Getting clever – Business intelligence and analyticsRead More →
