Johnnie Johnson Housing Trust is now using Housing Contact’s automated customer contact services as part of an ongoing transformation programme, with particular emphasis on rental arrears and tenant feedback. Following a pilot project last year, Johnnie Johnson Housing will now embed Housing Contact’s technology as part of its income collection strategy, helping to increase engagement…
Housing Contact boosts Johnnie Johnson’s tenant engagementRead More →
Housing Contact Company
Wheatley Group & Derwent Living sign with Housing Contact
The Wheatley Group and Derwent Living have both signed up to use Housing Contact’s Call2Collect software to tackle their rent arrears. The two housing providers are using Call2Collect to contact multiple tenants simultaneously using call automation. When a tenant picks up the call, they then have the option of pressing a number to be connected…
Wheatley Group & Derwent Living sign with Housing ContactRead More →
Income collection is everyone’s problem
Income collection needs to start as a technology challenge, with the automated elements being made to work harder so that the people element can work smarter, explains John Doyle, managing director of The Housing Contact Company. As the roller coaster of the financial year for housing providers continues its relentless cycle, most income teams find…
Income collection is everyone’s problemRead More →
Don’t fear the reaper: Easier rent collection with IT
As we start another new year, I would like to present you with a very old, hoary chestnut for your edification: time is money. As I said, not too much original thought required for that one. However, as we venture forth into the potential eye of the universal credit storm and the inevitable impact it…
Don’t fear the reaper: Easier rent collection with ITRead More →
Housing Contact Company’s second win at Adactus Housing
The Housing Contact Company has announced its first contract for its Call2Collect service at Adactus Housing Group following the completion of a two-month free pilot project. The Call2Collect service supports earlier interventions for rent arrears by replacing expensive agent-based, outbound calling activity with an automated service designed to convert the collections of arrears into inbound…
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Housing Contact pilot reduces arrears at Adactus Housing
Adactus Housing Group began a trial last month of an automated text and voice service from the Housing Contact Company in a bid to reduce late payments and rent arrears. The Call-2-Collect service automatically extracts data from Adactus’s housing management system every day to initiate a mixture of interactive telephone calls and SMS messaging to…
Housing Contact pilot reduces arrears at Adactus HousingRead More →
