Housing Contact Company

Accent’s good call with Call-2-Survey

Accent Foundation has announced that it is piloting the Call-2-Survey tool from The Housing Contact Company to double the response rates of its repairs satisfaction surveys. Accent’s repairs satisfaction feedback service now starts with an automatic phone call the day after the repair was completed. The outcome of the call is logged to give Accent…
Accent’s good call with Call-2-SurveyRead More →

Universal credit or universal debt?

From: John Doyle, Director, The Housing Contact Company Sir – I do not envy the challenge facing every social landlord with the advent of the Welfare Reform bill. The current situation of increasing rent arrears and the task of collecting that income before it turns into bad debt would make the notion of Universal Credit…
Universal credit or universal debt?Read More →

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