A housing provider in Glasgow recently spent an entire morning fielding phone calls from residents who wanted to let them know about a burst water main in the neighbourhood. The first call was extremely helpful in bringing the problem to their attention, but all subsequent calls simply repeated what the housing team already knew. Nevertheless,…
Tenant satisfaction measures – Get more compliments & fewer complaintsRead More →
Housing Insight
Reforming social lettings
If you needed social housing for your family, what’s the first thing you would do to find a home? Many people would look up their council website as a starting point, only to discover that their council doesn’t have an online registration form. Instead, housing applicants are often directed to collect a paper form from…
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Housing Insight’s new approach to arrears
The team at Housing Insight has just rolled out a third iteration of RentsConnect, the arrears management module within PanConnect. Offering a completely new way of working, the changes to RentsConnect have created standout advantages for organisations seeking to address rent arrears. RentsConnect began as a basic solution designed to help new customers who approached…
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CCHA & Housing Insight – 700 homes go digital in five months
When we made our pre-pandemic decision to integrate our housing management system with a cloud-based platform, we opted for PanConnect by Housing Insight. As you would expect, we followed a full procurement process and considered a number of vendors before making a final choice. We found that Housing Insight’s costs were competitive and, from speaking…
CCHA & Housing Insight – 700 homes go digital in five monthsRead More →
An ethical approach to arrears
I was queuing in my local shop last week when I noticed an elderly gentleman topping up his meter credit. He was worried that the cost of fuel had become shockingly high, to the point where it was cheaper for him to go and sit in the pub nursing a single pint than to return…
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24/7 care requires 24/7 technology
Welsh charity Llamau uses Housing Insight’s technology to help it reduce homelessness among young people and vulnerable women. A person may come to us during the night in an emergency and say, “I need help.” They may have found the courage to walk away from a situation of domestic abuse and they urgently need to…
24/7 care requires 24/7 technologyRead More →
