Welsh charity Llamau uses Housing Insight’s technology to help it reduce homelessness among young people and vulnerable women. A person may come to us during the night in an emergency and say, “I need help.” They may have found the courage to walk away from a situation of domestic abuse and they urgently need to…
24/7 care requires 24/7 technologyRead More →
Housing Insight
Tips for improving care and support
Caredig, a Swansea-based housing provider whose name means ‘kind’, offers some tips for using technology in a way that keeps people and relationships at the heart of their work. Help staff transition away from pen and paper When we first started working with Housing Insight (our software consultants) three years ago, we were looking for…
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A unique digital approach
Here at Housing Insight, we’ve seen our ‘plug and go’ solutions trigger digital journeys across the UK as the housing sector has sought out better ways to improve customer experience and streamline their internal operations. Our approach to digital was formed around our PanConnect offering in these two key areas, using a flexible approach which…
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The evolution of customer-centric IT at United Welsh
United Welsh discusses how its partnership with Housing Insight has evolved over time in response to an emerging digital society and the needs of its growing organisation. When we first began our digital journey with Housing Insight over six years ago, we were IT-driven not business-driven. Specifically, we wanted to find a tenant app that…
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Greatwell Homes’ top tips for digital engagement
With huge potential for improving the customer experience and streamlining operations, how can the housing sector encourage more customers to embrace a digital approach to their tenancies? 1. Involve end-users at the beginning When we began the process to choose a new self-service portal in 2018, we asked some of our customers to be part…
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Caledonia Housing’s future of great customer service
One of the few positives to come out of the pandemic has been a greater awareness of the value of technology in creating and nurturing a sense of connection between people. Used well, a digital approach to customer service in our sector will not only streamline operations but also improve the customer experience. Pre-pandemic, the…
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