Livin has revamped its tenant portal and seen digital transactions soar. Over 25 per cent of its tenants are actively using the app, with at least 60 per cent of transactions now carried out digitally, delivering tenant satisfaction levels of 98 per cent. Prior to the implementation of Housing Insight’s Pan Connect portal and app,…
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Housing Insight
PanConnect supports Tai Ceredigion’s tenant engagement
Tai Ceredigion is using Housing Insight’s PanConnect self-service portal and app to reinvigorate its tenant engagement strategy. The ‘TyFi’ (‘my house’ in Welsh) portal is available in both English and Welsh. Gavin Harvey, head of ICT and business improvement, Tai Ceredigion, said, “We’ve seen immediate benefits since PanConnect was introduced. Tenants were instantly more engaged,…
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Castle offers PanConnect for mobile working and self-service
Castle Computer Services has just set up a partnership with Housing Insight to bring the latter’s PanConnect mobile working and customer self-service solution to the housing sector. Paul Sutherland, director of housing solutions, Castle Computer Services, said, “We’re thrilled to be enhancing our offering by partnering with Housing Insight. We recognise the challenges faced by…
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