Housing Technology interviewed customer experience, housing management and digital specialists from 8×8, Civica, Insite Energy, Made Tech, NEC Software Solutions, Plentific, Rapid IS and Tunstall Healthcare on how housing providers can develop self-service strategies in order to delight and empower tenants, improve contractors’ productivity and streamline their own operational processes for greater efficiency. What makes…
Self-service apps and portals – What’s right for you?Read More →
Insite Energy
Data matters
Housing Technology interviewed data management specialists from CGI, Civica, FLS – Fast Lean Smart, Insite Energy, Jaywing, Manifest Consulting and NEC Software Solutions on the role of data management in social housing, how to move from bad to good data, cultural and behavioural changes, data metrics and the pitfalls to avoid when implementing data management…
Data mattersRead More →
Navigating the energy crisis
As energy prices soar, one of the biggest worries for directors of housing schemes running heat networks is heat debt. Many are absorbing the spiralling cost of unpaid bills, as chasing debt appears futile. Nowhere is this truer than in the social housing sector, where households have a higher percentage of vulnerable tenants and have…
Navigating the energy crisisRead More →
Paperless tenancies
How feasible and useful is it for housing providers to move to a 100% digital tenant lifecycle, from initial application and onboarding to tenant engagement, finance and payments, and maintenance and support, through to renewals, voids and re-lettings? Housing Technology asked digital experts from Civica, Commonplace, Insite Energy, M-Files and NEC Software Solutions for their…
Paperless tenanciesRead More →
Connected tenants & connected homes
Housing Technology interviewed representatives from Aareon, AdaptEco, Civica, Hyperoptic and Insite Energy about the alignment of omni-channel communications with smart/IoT-enabled homes to improve tenants’ lives while helping housing providers’ operational performance. What should housing providers do for better communications and more connected tenants? Aareon UK’s head of digital, Tina Kennedy, said, “The number-one priority is…
Connected tenants & connected homesRead More →
GDPR is here – What happens next?
After over a year of build-up, GDPR has now been in force for over three months. But the real journey for the housing sector is only just beginning, as Daniela Flores, in-house counsel and GDPR officer at Insite Energy, explains. The deadline of 25 May 2018 certainly created a sense of urgency, but the scope…
GDPR is here – What happens next?Read More →
