Although tenants can’t necessarily choose their housing provider when looking for somewhere to live, they do expect their landlord to be able to deliver on all fronts, especially customer service. But how can housing providers’ contact centres keep up with tenants’ ever-increasing expectations and demands? And how can they resolve more complex queries while also…
Digital agents and robotic process automationRead More →
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Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.
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