Belfast-based Lagan Technologies has developed a ‘Big Society’ toolkit which includes a range of technology tools that enable more effective links between housing providers and local authorities and the communities that they serve by reducing bureaucracy, improving compliance and providing the public with better access to services via mobile applications, social networks and other web…
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Citizen iPhone app from Lagan
Lagan has launched its Citizen Mobile application to enable housing providers and local authorities to deliver self-service community services, such as reporting non-emergency issues including potholes, graffiti and streetlight outages, via citizen’s mobile phones. Developed in the USA by Lagan in conjunction with Boston-based Connected Bits, Citizen Mobile is available to citizens as a free…
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Trafford Housing Trust’s £250,000 transformation with Lagan
Trafford Housing Trust is implementing an enterprise case management system (ECM) from Lagan to support its transformation programme, using NDL’s universal integration platform to access core applications. THT, which manages 9000 properties in Manchester, will use the Lagan ECM system as part of its plans to integrate front and back office operations, thus streamlining interaction…
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Double win for Lagan in Ayrshire
Both North and South Ayrshire councils have adopted Lagan’s enterprise case management (ECM) system. The two councils have taken advantage of the national framework agreement developed by the Improvement Service, in partnership with Scottish local government as part of the National CRM Project, which gives them a 40 per cent discount on the price that…
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Tristar Homes on the case with Lagan
As part of a shared services agreement with Stockton Borough Council, Tristar Homes is expecting to go live in July 2009 with an enterprise case management (ECM) system from Lagan. Based in Stockton-on-Tees and responsible for managing 10,000 of the council’s properties, Tristar receives hundreds of enquiries from tenants each day. Once the ECM system…
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Lagan & Macfarlane Telesystems launch Scottish call-centre service
Lagan and Macfarlane Telesystems have enhanced their joint contact centre solution for housing organisations and local authorities in Scotland. The enhanced IP-enabled contact centre platform now includes multimedia contact handling, IVR, management statistics, recording and unified communications functionality. Glasgow Housing Association and Argyll and Bute Council have already implemented a combined Macfarlane and Lagan contact…
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