Lagan has adapted its CRM and case management software to make it easier for housing associations to improve their service delivery to tenants while saving money. Lagan’s software, which is already in use at Hounslow Homes (see Housing Technology, May 2008), links information from front- and back-office systems to give call-centre staff a holistic view…
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Customer is king at Hounslow Homes
The introduction at Hounslow Homes of a case management and CRM solution from Lagan has seen a reduction in front-office staff, faster logging of repairs and an improvement to three-star rating. Hounslow Homes, an ALMO managing 16,500 homes for the London Borough of Hounslow since 2002, identified customer service as a critical area to be…
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Sheffield Homes set to save £100,000 with Lagan
As part of its plans to improve efficiency and reduce the costs of providing services to its 70,000 tenants, Sheffield Homes is installing an enterprise case management system from Lagan. The new system is expected to result in annual savings of £100,000 from 2008/9 and significantly increase the number of tenant enquiries resolved during the…
Sheffield Homes set to save £100,000 with LaganRead More →
