Liquid Voice has been working with Spelthorne Borough Council as part of a project to reduce call volumes, increase the responsiveness of contact centre staff and cut costs through better staff utilisation and fewer expensive third-party contracts. For the first phase of the project, Spelthorne brought in Liquid Voice to deliver an IP-based call recording…
Spelthorne cuts calls by a third with Liquid VoiceRead More →
Liquid Voice
Straight-through processing or mind the gap?
With most housing providers having a diverse selection of business applications running across their various operations, particularly when they have a ‘best of breed’ approach to the adoption of new technologies, Housing Technology interviewed a number of experts on how straight-through processing could improve housing providers’ operations and services to tenants. For many housing providers,…
Straight-through processing or mind the gap?Read More →
Liquid Voice and Civica partner for better CTI
Liquid Voice has released details of its successful integration of Civica’s Contact Centre applications with Liquid Voice’s telephony technology to help housing providers to streamline tenant engagement, meet regulatory requirements and remove IT complexity. Over the last year, technical teams from Liquid Voice and Civica have built tight integration and a set of advanced telephony…
Liquid Voice and Civica partner for better CTIRead More →
Cheshire Council opt for CTI with Liquid Voice
Liquid Voice has helped Cheshire West & Cheshire Council to streamline its call-handling procedures and improve accessibility to council services. The £45,000 CTI project is linking the council’s existing CRM and PABX systems. The council receives more than 500,000 calls each year, with a target of answering each call within 20 seconds by one of…
Cheshire Council opt for CTI with Liquid VoiceRead More →
Online learning partnership from Bernicia, Liquid Voice & Housing e-Academy
Bernicia Group, Liquid Voice and Housing e-Academy have teamed up to create an online training course to complement housing providers’ existing call-centre solutions, with the aim of communicating the importance of customer excellence. Having already worked with Bernicia since 2007, Liquid Voice invited Housing e-Academy, as e-learning experts in social housing, to jointly create the…
Online learning partnership from Bernicia, Liquid Voice & Housing e-AcademyRead More →
Liquid Voice protects SitexOrbis lone workers with IVR & call recording
Call recording and contact centre specialist Liquid Voice has completed a successful IVR project for SitexOrbis, a provider of property and people protection services. As part of SitexOrbis’ Code5 lone worker protection service, the project has integrated call recording, IVR, GPS, scheduling and incident handling to help the company’s 24/7 response team provide rapid assistance…
Liquid Voice protects SitexOrbis lone workers with IVR & call recordingRead More →
