Liquid Voice has formed a partnership with Civica to deliver highly-integrated call recording, PCI compliance and CTI solutions. Working with Civica’s Connect division, the agreement extends Liquid Voice’s capability to integrate its suite of computer telephony applications with the Civica Contact Manager software used by many housing providers and public sector organisations in the UK….
Civica & Liquid Voice partner for call recording and PCI complianceRead More →
Liquid Voice
Liquid Voice and Ember Services offer speech analytics for housing
Call-recording specialist Liquid Voice has partnered with customer management consultancy Ember Services to offer speech analytics as a managed service for housing providers. The new service combines Liquid Voice’s call-recording technology with Ember’s managed analytics capabilities. The end-to-end solution will capture tenant conversations and analyse their content to provide insights that will help Liquid Voice’s…
Liquid Voice and Ember Services offer speech analytics for housingRead More →
Liquid Voice on the record at Bernicia
Bernicia Group is using CTI and call-recording software from Liquid Voice to improve its customer service as well as to remain compliant with payments regulations. The Liquid Voice system integrates inbound telephone calls with the housing group’s CRM system to provide a ‘screen pop’ of each caller’s details to its customer service staff. The Liquid…
Liquid Voice on the record at BerniciaRead More →
Flagship calls in Liquid Voice
Flagship Housing Group has completed the installation of a new PCI DSS-compliant call recording and CTI system from Liquid Voice. The new system is now being used around the clock by 40 front-office staff taking up to 150 calls per hour in Flagship’s customer service centre. David Armstrong, head of information technology and systems, Flagship…
Flagship calls in Liquid VoiceRead More →
Speech analytics from Liquid Voice
Liquid Voice has released Liquid Speech Analytics which makes it easier for housing providers to identify specific information such as words and phrases buried in their growing volumes of call recordings. Liquid Speech Analytics, which can be integrated with housing providers’ existing call-recording systems, can rapidly and intelligently interrogate call recordings, making it suitable for…
Speech analytics from Liquid VoiceRead More →
No complaints for East Durham with Liquid Voice
East Durham Homes has completed the installation of an organisation-wide call- recording system from Liquid Voice to improve its handling of complaints and resolving customer disputes. From a security and dispute resolution perspective, East Durham Homes’ aim is to record all inbound calls, around 10,500 per month, with the emphasis on performance improvements focused on…
No complaints for East Durham with Liquid VoiceRead More →
