We are part of a tech-savvy nation who have become accustomed to instant connected services such as Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of ‘uberization’ and the housing sector is…
Handling delays and uncertainty in housing repairsRead More →
Localz
The ‘in the instant’ revolution for housing repairs
Deliveroo, eBay and Uber are just a few of the organisations leading the way with exceptional, instant customer experiences. By giving customers control, reassurance and convenience these companies have built trust and brand loyalty during a time of uncertainty. Consumers are becoming accustomed to Uber-style services with transparency and real-time reassurance. This standard of service…
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Castleton adds Localz ‘Find My Engineer’ solution
Location and mobile technology experts Localz have been announced as a new software partner for Castleton Technology, with the addition of its ‘Find My Engineer’ solution to Castleton’s existing suite of housing software. Ian Stewart, commercial sales manager, Castleton Technology, said, “With an average of 20 per cent failed appointments and each failed appointment costing…
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Creating trust & transparency in repairs
The online revolution has introduced consumers to a plethora of new instant, connected services. Companies such as Amazon, Deliveroo and Uber have created on-demand, transparent and connected experiences, putting customers at the centre of their services, and giving them control, reassurance, convenience and, overall, building trust. They are setting the benchmark for all sectors and…
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Driving efficiencies in housing
With a shortage of almost four million affordable homes in the UK and existing social housing properties hitting the headlines, the UK’s housing providers are under severe pressure. It is estimated that one in three homes in England are classed as ‘non decent’ and don’t meet the basic government standards for what is deemed as…
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