A mobile app that allows Dudley Council’s residents to quickly and easily report problems, such as fly-tipping, potholes and faulty streetlights, and lets tenants submit requests for housing repairs has kicked off 2015 by passing a landmark 1,000 downloads. Since the app went live in November 2014, more than 550 street issues and over 250…
Looking Local app for Dudley CouncilRead More →
Looking Local
Looking Local supports universal credit self-service
In the light of the introduction of universal credit, Looking Local is helping more than 100 housing providers and local authorities to publish key information about benefits and jobs online, at the same as giving the widest possible digital access to claimants who are moving across to the new benefits system. Looking Local’s solutions provide…
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‘Speed-dating’ with Looking Local
A new ‘speed-dating’ platform, that connects tenants who want to let out a room in their property with individuals looking for a room to rent, has been unveiled by Kirklees Council-owned technology developer, Looking Local. The system is designed to remove costly and time-consuming customer contact from local authorities and housing providers, while helping public-sector…
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Moving from digital inclusion to digital diversification
We know digital exclusion still exists, although it is steadily decreasing, with the majority of the digitally excluded aged 65+. However the argument about getting these people online is becoming less vocal, so perhaps the smart move would be to simply enable the people who support and care for those still offline to mediate digitally…
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Hitting the red button for UC with Looking Local
Widening access to universal credit content across a range of digital devices is proving popular with claimants and helping to boost digital skills, with around 15,000 hits a month since it launched in October 2013, according to digital content provider Looking Local. People have used interactive TV, smartphone apps and social media to access universal…
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The importance of multi-channel communications
Looking Local’s communications manager, Jane Hancer, explains how delivering multi-channel customer services is no longer a ‘nice to have’ and it’s not just for housing providers that can afford to take digital inclusion seriously. Despite the increased competition for our attention, TV viewing in the UK continues to rise, from an average of 3.7 hours…
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