South Lakes Housing Association is using M3 Housing’s M3Central Diagnostics to enable more accurate diagnoses of its tenants’ repairs requests. In 2014, South Lakes formed a customer services team (CST) as the first point of contact for all repair enquiries. At first, the largely non-technical CST staff had difficulty accurately diagnosing repairs. South Lakes also…
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M3 Housing
10 years of M3Housing’s Housecall
As most housing providers know, collecting and collating repair requests can be time consuming. To that end, M3 Housing developed the first version of its Housecall repairs reporting system 10 years ago. At the time, fewer than 20 per cent of UK households had internet access and broadband was unheard of. Now over 70 per…
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