Tristar Homes’ new customer contact centre went live in July 2009 following its implementation of Macfarlane call centre technology and a Lagan enterprise case management system. Before Tristar’s new centre opened, services for Tristar’s 10,500 customers were provided from four separate offices in the Stockton area with around 20 telephone numbers for different services. Tristar’s…
Macfarlane’s ‘golden number’ for Tristar HomesRead More →
Macfarlane
Lagan & Macfarlane Telesystems launch Scottish call-centre service
Lagan and Macfarlane Telesystems have enhanced their joint contact centre solution for housing organisations and local authorities in Scotland. The enhanced IP-enabled contact centre platform now includes multimedia contact handling, IVR, management statistics, recording and unified communications functionality. Glasgow Housing Association and Argyll and Bute Council have already implemented a combined Macfarlane and Lagan contact…
Lagan & Macfarlane Telesystems launch Scottish call-centre serviceRead More →
New call centre for Glasgow Housing Association
Glasgow Housing Association opened a new 60-seat customer service centre in October, initially handling general enquiries and telephone payments. GHA soon expects to launch a range of additional services including repairs and gas maintenance and also hopes to support interactions with third parties such as Glasgow City Council. The new centre will be powered by…
New call centre for Glasgow Housing AssociationRead More →
