Housing Technology interviewed customer experience, housing management and digital specialists from 8×8, Civica, Insite Energy, Made Tech, NEC Software Solutions, Plentific, Rapid IS and Tunstall Healthcare on how housing providers can develop self-service strategies in order to delight and empower tenants, improve contractors’ productivity and streamline their own operational processes for greater efficiency. What makes…
Self-service apps and portals – What’s right for you?Read More →
Made Tech
Made Tech online repairs service at Redbridge
The London Borough of Redbridge has gone live with a new online repairs service from Made Tech. The user-centred service for the council’s 5,500 tenants is easy to use and avoids complex language and unnecessary logins. Tenants simply go online to log their repairs; confirmation is then immediate via text or email. Tom Harrison, programme…
Made Tech online repairs service at RedbridgeRead More →
Artificial intelligence in housing
Housing Technology interviewed AI specialists from Civica, Converse360, Made Tech, Mobysoft, NEC Software Solutions, Orlo and Riverside Group on the business imperatives, internal and external operations, pitfalls and advice, ethical questions and staff concerns associated with the adoption of AI by housing providers. The business case for AI in housing Glen Ocskó, head of local…
Artificial intelligence in housingRead More →
Housing repairs… Why technology is only part of the answer
Let’s not get distracted by shiny new bits of technology while ignoring the fundamentals of what we need to build. New technology has brought both opportunities and challenges to housing services (including repairs), promising greater efficiencies once they’re in place but requiring patience, investment and cultural shifts to make sure we adopt the right tools…
Housing repairs… Why technology is only part of the answerRead More →
Lincoln Council levels up its repairs with Made Tech
City of Lincoln Council, in collaboration with a number of other local authorities, has launched an online repair reporting service for its tenants. The new service has been developed in partnership with public-sector technology provider Made Tech. The council’s digital service has been funded through a local digital fund from the Department of Levelling Up,…
Lincoln Council levels up its repairs with Made TechRead More →
