Oxford City Council’s arrears have fallen by £170,000 during the past year after its implementation of RentSense and advice from Mobysoft’s income maximisation consultancy. Katie Ball, income manager, Oxford City Council, said, “RentSense now provides an accurate caseload for our income team, and the consultancy from Mobysoft’s housing-income expert really got our officers involved and…
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Mobysoft
Dundee City Council cuts arrears by £230k
Dundee City Council used Mobysoft’s RentSense software and its income maximisation consultancy to reduce its arrears by £230,000 between September and December 2022. Karen Donachie, corporate debt manager, Dundee City Council, said, “Our income team has shown great resolve and determination. Despite the roll-out of universal credit to 4,600 tenants, cost-of-living increases, post-pandemic working, the…
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Following the golden thread
Housing Technology interviewed data experts from Aareon, Civica, FLS (Fast Lean Smart), Incline-IT, Mobysoft, NEC Software Solutions, Riskhub and Socitm Advisory about how housing providers can implement a ‘golden thread of data’ within their extended operations. What is a golden thread of data? Aareon UK’s solution manger, Jack McLean, said, “Critical core data that acts as…
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Sovereign Housing’s Mobysoft experience
Sovereign Housing has used Mobysoft’s RentSense software for eight years and, more recently, Intelligent Automation for RentSense. Sovereign Housing’s head of income, Lizzie Aston-Long, discusses the current environment for housing providers and tenants and how RentSense and Intelligent Automation have helped Sovereign Housing’s income team and tenants. How do your income officers like RentSense RentSense…
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Clanmil deploys RentSense
Clanmil Housing has gone live with Mobysoft’s RentSense software in order to reduce its arrears and mitigate the effects of the cost of living crisis. Richard Donaghy, income recovery manager, Clanmil Housing, said, “We faced a number of issues, including rising arrears plus further potential arrears owing to welfare reform. There was also uncertainty about…
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CGA’s lower arrears with Mobysoft
In order to mitigate the effect of rises in the cost of living and the consequent impact on its arrears, Community Gateway Association (CGA) has implemented Mobysoft’s RentSense software. Julie Lee, head of income management, CGA, said, “Our ‘person-centric’ approach to arrears has enabled us to connect with our tenants in a more timely manner…
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