As Mobysoft’s 100th customer for its RentSense software, BPHA has reported on its experience of managing its caseloads and level of arrears. Helena Pountney, regional housing manager, BPHA, said, “The main driver for buying RentSense wasn’t about reducing arrears per se, but about creating more capacity within our housing team. Our officers are generic in…
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Worthing Homes cuts arrears with RentSense
Worthing Homes has reduced its arrears by £25,000 with the help of Mobysoft’s RentSense. Before the pandemic, the housing provider’s approach to income collection was based around being active in the community and visiting tenants. Simon Anderson, head of customer services, Worthing Homes, said, “As a result of not being able to visit tenants in…
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GCH reduces arrears by £66,000 during lockdown
Gloucester City Homes has reduced its arrears by £66,000 since lockdown, following a change in approach and using Mobysoft’s RentSense. Becky Hayward, income collection and tenancy sustainment manager, Gloucester City Homes, said, “We stopped all enforcement at the start of the first lockdown. We wanted to speak to every tenant first to understand what they…
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Isle of Anglesey signs up with Mobysoft
Isle of Anglesey County Council has selected Mobysoft’s RentSense to help it with welfare reform and tackle the effects of coronavirus on its arrears. The council’s rent team was already dealing with the impact of universal credit before the start of the first UK lockdown, and it was aware that many of its peers in…
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Rugby Council invests in RentSense
Rugby Borough Council has bought Mobysoft’s RentSense software to reduce its arrears cases and support vulnerable tenants. Before the pandemic, the council was implementing a new housing management system, but it was concerned that welfare reform and staffing constraints would impact its ability to collect rent and support tenants, prompting its investment in RentSense. Raj…
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Trust Housing chooses RentSense
Trust Housing has bought RentSense to help reduce its arrears, maximise rental income and keep its tenants out of debt. Prior to the pandemic, the housing provider wanted to support tenants in the early stages of arrears but its income staff were struggling to get an accurate caseload from its housing management system. Lorraine Fitzsimons,…
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