East Suffolk Council has reduced its arrears by over £250,000 during the past 15 months after its implementation of Mobysoft’s RentSense software. Samantha Shimmon, head of tenant services, East Suffolk Council, said, “As soon as we’d completed the deployment of RentSense, our income team was able to get through its weekly caseload; this has not…
East Suffolk Council cuts arrears by £250k with MobysoftRead More →
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West of Scotland Housing gets RentSense
West of Scotland Housing has bought Mobysoft’s RentSense software to help it mitigate the effects of the pandemic and welfare reform on its increasing arrears. Robert Campbell, director of housing and community services, West of Scotland Housing, said, “The impact of the pandemic on some of our tenants and their ability to pay their rent…
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Fife Housing selects RentSense
Fife Housing Group has joined many of its Scottish peers in choosing Mobysoft’s RentSense software to improve its financial performance through reduced arrears. Beverley Graham, housing manager, Fife Housing Group, said, “At the moment, a great deal of our housing officers’ time is spent trawling through individual rent accounts, even though some don’t need any…
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BPHA’s experience of Mobysoft
As Mobysoft’s 100th customer for its RentSense software, BPHA has reported on its experience of managing its caseloads and level of arrears. Helena Pountney, regional housing manager, BPHA, said, “The main driver for buying RentSense wasn’t about reducing arrears per se, but about creating more capacity within our housing team. Our officers are generic in…
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Worthing Homes cuts arrears with RentSense
Worthing Homes has reduced its arrears by £25,000 with the help of Mobysoft’s RentSense. Before the pandemic, the housing provider’s approach to income collection was based around being active in the community and visiting tenants. Simon Anderson, head of customer services, Worthing Homes, said, “As a result of not being able to visit tenants in…
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GCH reduces arrears by £66,000 during lockdown
Gloucester City Homes has reduced its arrears by £66,000 since lockdown, following a change in approach and using Mobysoft’s RentSense. Becky Hayward, income collection and tenancy sustainment manager, Gloucester City Homes, said, “We stopped all enforcement at the start of the first lockdown. We wanted to speak to every tenant first to understand what they…
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