Trust Housing has bought RentSense to help reduce its arrears, maximise rental income and keep its tenants out of debt. Prior to the pandemic, the housing provider wanted to support tenants in the early stages of arrears but its income staff were struggling to get an accurate caseload from its housing management system. Lorraine Fitzsimons,…
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Mobysoft
Ongo’s ‘rent first’ model with Mobysoft
Ongo Homes has reduced its arrears by around £500,000 during the last two years thanks to introducing a ‘rent first’ approach alongside Mobysoft’s RentSense software. Ongo initially introduced RentSense to provide an accurate caseload for their income officers so that they could be more efficient in addressing the right cases at the right time. Matt…
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RentSense eases YHN’s lockdown
Your Homes Newcastle is using Mobysoft’s RentSense software to reduce arrears and help it deal with the remote-working aspects of the pandemic as well as cope with a surge of new benefits claimants. Christopher Todd, senior manager for income advice and collection, Your Homes Newcastle, said, “RentSense has helped us mitigate the effects of universal…
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Queens Cross Housing’s zero evictions & reduced arrears with Mobysoft
Queens Cross Housing reduced its arrears by over £100,000 and carried out zero evictions in 2019/20 after using predictive analytics to stage early interventions, based on its use of Mobysoft RentSense software. Elizabeth Hood, deputy director, Queens Cross Housing, said, “Alongside our use of RentSense, we have moved away from our standard letter-based approach to…
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Together Housing’s working from home with Mobysoft
Together Housing has just completed a successful end to its 2019/20 financial year by beating its annual arrears target and reducing evictions by 39 per cent, citing its use of Mobysoft’s RentSense software as a key reason for its success. Jackie Tagg, income manager, Together Housing, said, “We achieved and exceeded our year-end performance targets…
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Denbighshire Council gets RentSense for universal credit
Denbighshire Housing is about to implement Mobysoft’s RentSense package with a view to arranging early interventions to support tenants moving to universal credit and reducing arrears. The housing provider had been struggling to correctly identify which households needed support about their rent, with income officers often working on cases that didn’t actually require any action….
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