EMH Group is coordinating its tenant services capabilities using software from Enghouse Interactive, in partnership with Montal and 5i. The Enghouse Interactive Communications Centre (EICC) software is now being used by 80 customer service advisors at EMH. The EICC software provides EMH with multi-channel options for both inbound and outbound communications, mainly covering online, email…
Multi-channel services from EMH Group with Enghouse InteractiveRead More →
Montal
Free internet for tenants?
It is widely accepted that through community networking, we help individuals to connect with their communities, maximising their own potential and fuelling regeneration. Facilitating this is therefore often acknowledged as one of the duties of a social housing provider. Any digital inclusion strategy has to explore how the internet can be used to enhance community…
Free internet for tenants?Read More →
Will the new data protection rules expose your insecurities?
From Paul Wood, assistant director of Montal IT Consulting. A survey done by the UK Information Commissioners office in May 2013 among 506 staff who described themselves as having responsibility for Data Protection showed that not one of them could accurately describe the effect the new European legislation would have on the current Data Protection…
Will the new data protection rules expose your insecurities?Read More →
Montal helps Eastlands Homes with mobile working
With help from Montal Computer Services, Eastlands Homes has completed the first phase of implementing mobile working for its responsive heating and electrical services within its repairs team, with 55 workers now using the system. The new system proposed by Montal comprises 1st Touch for mobile working, Xmbrace DRS for scheduling and SOTI MobiControl for…
Montal helps Eastlands Homes with mobile workingRead More →
Greenfields’ DI plan with Montal
Working alongside Montal Computer Services, Greenfields Community Housing is installing thin-client terminals in the communal areas and wi-fi access throughout its sheltered housing schemes in order to encourage digital inclusion ahead of the government’s ‘digital by default’ delivery of welfare reforms. With training provided by Greenfields’ in-house IT team, residents can use the web and…
Greenfields’ DI plan with MontalRead More →
Montal helps Kirklees tenants get online
Kirklees Neighbourhood Housing has teamed up with Montal Computer Services to install a communal internet connection and terminal-based computer. With support from the Citizens Online ‘Get IT Together’ project and the council, they are running weekly training sessions to help residents learn the basics of using a computer and browsing the internet. Volunteer trainers are…
Montal helps Kirklees tenants get onlineRead More →
