With universal credit high on everyone’s agenda and as a continuation of the article in the September issue, Housing Technology interviewed representatives from MET, Montal Computer Services, Netcall, Online Centres Foundation, Paragon Community Housing Group and Sovereign Business Integration Group to find out their views on how welfare reform will affect housing providers. Preparing for…
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Montal
Benchmarking IT services
Based on contributions from BPHA, F-fectis, Montal, Northgate Public Services and Sovereign Business Integration Group, this feature article looks at how housing providers can benchmark their IT services, what to benchmark, the merits of internal staff and external consultants, how often to benchmark and how to integrate benchmarking into other IT and business projects. Why…
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Benchmarking IT services
From: Claire Bayliss, Director of IT consulting, Montal Computer Services Sir – Over the last couple of years, many heads of IT have expressed consternation about the applicability and relevance of benchmarking data to their organisations, in particular the HouseMark benchmarks. HouseMark has responded to some of these concerns by adding a further set of…
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Launch of housing consultancy network
Montal IT Consulting, Stuttard Davies, Altair and five other consultancies specialising in the housing sector have joined forces to create the Consultants4Housing network to offer customers a single point of contact for a wide range of consulting skills. Consultants4Housing will provide strategic advice, business planning, process re-engineering, marketing, training and interim management across a range…
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Montal launches £10k intranet for housing
Montal has launched a SharePoint intranet solution specifically for housing providers which the company says can be installed in five days and will cost less than £10,000. Based on Montal’s 25-year experience in housing, the Unify out-of-the-box intranet is pre-configured with numerous standard features that would normally need to be developed from scratch. Unify includes…
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Prevention beats the cure
Most major IT system failures are preventable – proactive monitoring can detect the early warnings, allowing remedial action to be taken before disaster strikes. IT support companies have traditionally set different service-level expectations for different customers, usually under a break-fix model, selling time in advance of the customer’s requirements. Meanwhile, the customer continues to carry…
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