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No complaints for Adactus with mplcontact

Adactus Housing Association has signed a three-year contract with mplcontact for a new out of hours call centre service for tenant queries, repairs and emergencies as well as for lone worker support. The new overnight and weekend service is underpinned by mplcontact’s network of six fully-staffed UK call centres. The technology, training and call centre…
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Adactus Housing outsources contact centre support to mplcontact

Adactus Housing Association went live in November 2011 with outsourced contact centre support for out-of-hours services to tenants, with the service provided by mplcontact, a division of Message Pad. Adactus estimates that the contract value is between £10,000 and £40,000 per year, depending on tenant demand. mplcontact will provide support to Adactus’s 25,000 tenants by…
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