Housing Technology asked digital transformation experts from 8×8, FLS – Fast Lean Smart, NEC Software Solutions, Pay360, Plentific, Sysmax and VerseOne about their definitions of digital transformation, why housing providers should do it, the mistakes to avoid and how to get it right. What is digital transformation? Trevor Hampton, director of housing solutions, NEC Software Solutions, said,…
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NEC Software Solutions
Maximise collections and minimise arrears
Given the current economic environment, it’s not surprising that rent arrears are increasing and taking their toll on housing providers’ income. Keeping people in their homes is a key priority for housing providers. Tenancies that go the distance provide the perfect win-win situation. They are better for the wellbeing of residents and maintain a steady…
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Self-service apps and portals – What’s right for you?
Housing Technology interviewed customer experience, housing management and digital specialists from 8×8, Civica, Insite Energy, Made Tech, NEC Software Solutions, Plentific, Rapid IS and Tunstall Healthcare on how housing providers can develop self-service strategies in order to delight and empower tenants, improve contractors’ productivity and streamline their own operational processes for greater efficiency. What makes…
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Data matters
Housing Technology interviewed data management specialists from CGI, Civica, FLS – Fast Lean Smart, Insite Energy, Jaywing, Manifest Consulting and NEC Software Solutions on the role of data management in social housing, how to move from bad to good data, cultural and behavioural changes, data metrics and the pitfalls to avoid when implementing data management…
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A silver bullet for data management?
From tragic headlines to fractured relationships between providers and tenants, the repercussions of poor data management are far-reaching. Missing key information about a tenant’s situation or the condition of their property can incur a human and monetary cost that can make the price for getting it wrong incalculable. Poor information management was identified by the…
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Artificial intelligence in housing
Housing Technology interviewed AI specialists from Civica, Converse360, Made Tech, Mobysoft, NEC Software Solutions, Orlo and Riverside Group on the business imperatives, internal and external operations, pitfalls and advice, ethical questions and staff concerns associated with the adoption of AI by housing providers. The business case for AI in housing Glen Ocskó, head of local…
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