Housing Technology interviewed business process automation (BPA), data integration and workflow experts from Active Housing by Hallnet, CGI, Manifest Software Solutions, MIS Active Management Systems, NEC Software Solutions, Neo Technology and One Consulting on the role of BPA in housing providers’ internal- and external-facing operations. What is BPA in social housing? Alan Swift, technical director at…
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NEC Software Solutions
Following the golden thread
Housing Technology interviewed data experts from Aareon, Civica, FLS (Fast Lean Smart), Incline-IT, Mobysoft, NEC Software Solutions, Riskhub and Socitm Advisory about how housing providers can implement a ‘golden thread of data’ within their extended operations. What is a golden thread of data? Aareon UK’s solution manger, Jack McLean, said, “Critical core data that acts as…
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Make your residents happy – Find out what they hate…
Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the power of finding out what people don’t like. Do you dread phoning your energy, phone or broadband provider to ask a question, make a complaint or raise a concern? Is your expectation that you will be stuck waiting for your call to be…
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Meaningful resident engagement
Brendan Sarsfield, the former CEO of Peabody and now a strategic advisor at NEC Software Solutions UK explores how technology can create a new type of shared ownership and drive resident engagement. When you work in the complex and challenging world of social housing, you know it’s about the property, the people and how they…
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2023 & beyond – What’s next?
Housing Technology asked housing experts from Civica, FLS – Fast Lean Smart, Manifest Software Solutions and NEC Software Solutions for some of their ideas and predictions for which new business and technology areas housing providers should be considering in the short- and medium-term. Disruption and innovation Helen Rogers, product director at Civica, said, “With the…
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The human face of technology in housing
Digital technology is constantly evolving to transform the way we live and work. It has become so simple to book a table at our favourite restaurant, transfer money instantly to the other side of the world or buy a car online with just a few swipes of a screen. The online experience is often intentionally…
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