By Trevor Hampton, Director of Housing Solutions at NEC Software Solutions Digital transformation has seen rapid acceleration over the past few years. It’s no secret that the pandemic has completely changed how we interact online, and is even estimated to have accelerated transformation by between 3 and 7 years. Housing providers are no different. You…
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NEC Software Solutions
Paperless tenancies
How feasible and useful is it for housing providers to move to a 100% digital tenant lifecycle, from initial application and onboarding to tenant engagement, finance and payments, and maintenance and support, through to renewals, voids and re-lettings? Housing Technology asked digital experts from Civica, Commonplace, Insite Energy, M-Files and NEC Software Solutions for their…
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Peabody CEO joins NEC Software Solutions
NEC Software Solutions has appointed Brendan Sarsfield, CEO of Peabody until his retirement from the housing provider last summer, as a strategic advisor. Roger Birkinshaw, executive director for government and housing, NEC Software Solutions, said, “We’re committed to understanding the shifting issues and requirements for social housing and finding the best ways to solve them….
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NEC Housing transforms Reading’s repairs
Following Reading Borough Council’s implementation of NEC Housing to improve its end-to-end repairs processes by keeping everything in one place, the council’s project manager, Johnnie Stanley, explains why this ‘all in one’ approach matters. What’s different about repairs management in NEC Housing? Stanley said, “Reading’s current solution only extends so far. We’ve a separate repairs…
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Focus on people, not processes
Trevor Hampton, director of housing solutions at NEC Software Solutions UK, explains why putting the emphasis back on people rather than processes will drive tenant engagement and build trust. The human connection “The biggest single problem in communication is the illusion that it has taken place” – George Bernard Shaw’s quote is more applicable than…
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Putting tenants at the heart of repairs
NEC takes a fresh new look at the repairs problem and how technology can better serve you and your tenants Repairs in social housing is and will continue to be a top priority for landlords. And rightly so. It’s one of the main areas where tenants actively seek to engage with you, so you need…
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