Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the power of finding out what people don’t like. Do you dread phoning your energy, phone or broadband provider to ask a question, make a complaint or raise a concern? Is your expectation that you will be stuck waiting for your call to be…
Make your residents happy – Find out what they hate…Read More →
NEC Software Solutions
Meaningful resident engagement
Brendan Sarsfield, the former CEO of Peabody and now a strategic advisor at NEC Software Solutions UK explores how technology can create a new type of shared ownership and drive resident engagement. When you work in the complex and challenging world of social housing, you know it’s about the property, the people and how they…
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2023 & beyond – What’s next?
Housing Technology asked housing experts from Civica, FLS – Fast Lean Smart, Manifest Software Solutions and NEC Software Solutions for some of their ideas and predictions for which new business and technology areas housing providers should be considering in the short- and medium-term. Disruption and innovation Helen Rogers, product director at Civica, said, “With the…
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The human face of technology in housing
Digital technology is constantly evolving to transform the way we live and work. It has become so simple to book a table at our favourite restaurant, transfer money instantly to the other side of the world or buy a car online with just a few swipes of a screen. The online experience is often intentionally…
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Cutting edge resident engagement
By Trevor Hampton, Director of Housing Solutions at NEC Software Solutions Digital transformation has seen rapid acceleration over the past few years. It’s no secret that the pandemic has completely changed how we interact online, and is even estimated to have accelerated transformation by between 3 and 7 years. Housing providers are no different. You…
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Paperless tenancies
How feasible and useful is it for housing providers to move to a 100% digital tenant lifecycle, from initial application and onboarding to tenant engagement, finance and payments, and maintenance and support, through to renewals, voids and re-lettings? Housing Technology asked digital experts from Civica, Commonplace, Insite Energy, M-Files and NEC Software Solutions for their…
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