With most housing providers having a diverse selection of business applications running across their various operations, particularly when they have a ‘best of breed’ approach to the adoption of new technologies, Housing Technology interviewed a number of experts on how straight-through processing could improve housing providers’ operations and services to tenants. For many housing providers,…
Straight-through processing or mind the gap?Read More →
Netcall
One year on – Netcall completes integration with Serengeti Systems
A year on from its acquisition of Serengeti Systems, Netcall has completed the integration of the Serengeti expertise with Netcall’s enterprise content management capabilities to address the company’s wider proposition of seamless end-to-end customer engagement. Netcall has also just launched a number of new modules for the housing sector, including modules for anti-social behaviour (ASB),…
One year on – Netcall completes integration with Serengeti SystemsRead More →
Netcall to transform Alliance Homes’ customer service
Alliance Homes has chosen Netcall’s CRM and document management systems to improve customer service and revolutionise internal operations. Before selecting Netcall’s ECM suite, Alliance Homes said that it was looking for an enterprise-wide solution, offering a complete view of all tenant records, contacts and communications, as well as giving mobile access to workers in the…
Netcall to transform Alliance Homes’ customer serviceRead More →
Big data in housing
Data collection has been a general practice for most companies ever since the first customers agreed to pass on their names and addresses with a purchase. This information was then stored in a database and used primarily to keep track of operations or forecast needs. Today, both the sources and volume of the data collected…
Big data in housingRead More →
Are you ready for universal credit?
With universal credit high on everyone’s agenda and as a continuation of the article in the September issue, Housing Technology interviewed representatives from MET, Montal Computer Services, Netcall, Online Centres Foundation, Paragon Community Housing Group and Sovereign Business Integration Group to find out their views on how welfare reform will affect housing providers. Preparing for…
Are you ready for universal credit?Read More →
