Omfax Systems and Touch-Base have been working together to provide housing customers with repairs and enquiries diagnostics software for over 20 years. The two companies became one this summer, and the first thing we did was to address a slight change in the market that we’ve been noticing over the past two years. Keyfax as…
Dynamics and third-party integrationRead More →
Omfax
Omfax expands into mainland Europe
Specialist customer service solutions provider Omfax Systems, has secured its first housing customer in mainland Europe. Glostrup Boligselskab, a Danish housing provider in Copenhagen, has bought Omfax’s Keyfax Interview Online, a web-based repairs reporting tool that enables tenants to report repairs around the clock. The system enables repairs to be diagnosed easier and faster by…
Omfax expands into mainland EuropeRead More →
Housing providers need to integrate digital
According to a new survey by Omfax, while more than half of housing providers’ contact centres now routinely manage social media and just under half have a tenant portal, a significant proportion of providers have yet to integrate digital alongside their existing phone and face-to-face contact channels. Omfax’s Graddon said, “Some housing providers are already…
Housing providers need to integrate digitalRead More →
Omfax signs Your Homes Newcastle and South Tyneside Homes
Omfax has been chosen by Your Homes Newcastle which is implementing Keyfax InterView, Repairs Diagnostic and Keyfax Repairs Online, all of which are intended to enhance customer satisfaction by improving the accuracy and consistency of repairs ordering and offering tenants the choice of self-service. At the same time, South Tyneside Homes has now bought Omfax’s…
Omfax signs Your Homes Newcastle and South Tyneside HomesRead More →
Using IT automation to personalise customer calls
Relationships matter to us. How we interact with others and with the world around us is important. Where we have a relationship, it is important that we feel valued and the same applies when we talk to organisations about personal matters. Aside from health, our homes are the most personal things to us. So when…
Using IT automation to personalise customer callsRead More →
Omfax appoints new project manager
Omfax Systems has expanded its housing team with the appointment of Marjorie Matthews as its new project manager. She joins the company from Capita where she was a pre-sales consultant for seven years. She has also worked with a number of well-known housing management, mobile working, and repairs and maintenance software providers, including Orchard and…
Omfax appoints new project managerRead More →
