The recent government budget towards the end of 2017 showed us that housing is higher up the political agenda than before, with a government commitment of over £15 billion of new financial support for new housing as well as freeing up housing providers to borrow to build. With the building of all of these new…
AI and customer servicesRead More →
Omfax Systems
Pushing the boundaries of customer services
Social housing is in the midst of a customer service revolution. We have seen it in many ways already, with the development of customer service centres, web sites, online payments and social media. As a consequence, over recent years we have seen the loss of rent collectors, repairs inspectors, local offices and resident wardens. More…
Pushing the boundaries of customer servicesRead More →
Can customer services save social housing?
The future of housing is unclear. Peter Graddon, director of Omfax Systems, providers of dynamic scripting solutions for the social housing sector, talks about how enhanced levels of customer service can help to save social housing. The issue We are facing a housing crisis with a huge lack of availability of affordable homes. According to…
Can customer services save social housing?Read More →
