Housing Technology interviewed experts on omni-channel communications from Arena Partnership, Mplsystems and Omfax about how housing providers can use integrated communications to improve their operational performance and reduce their costs at the same time as providing better and personalised services to tenants. Multi-channel or omni-channel? It is first worth distinguishing between multi-channel and omni-channel communications…
Omni-channel communications in housingRead More →
Omfax
CHP links Omfax’s Keyfax with Microsoft Dynamics
CHP is using Microsoft Dynamics CRM to improve how it uses its existing Keyfax Enquiries call-scripting software from Omfax Systems for call handling and business intelligence. CHP has used Keyfax intelligent call-scripting for 10 years and is an established IT part of the repairs process. The scripting gives CHP’s customer service advisors a knowledge base…
CHP links Omfax’s Keyfax with Microsoft DynamicsRead More →
Osborne spends £900,000 with mobile working consortium
Construction and property services company Osborne is spending around £900,000 on a new mobile working solution from a consortium led by 1st Touch. The new PDA-based system will be delivered as a managed service and is expected to be live by March 2012. The system will be used by all of Osborne’s 320 DLO staff…
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Helping residents to help themselves
The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on until later and the flat is icy cold. In these and countless other…
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Streamlining processes & improving service effectiveness
There is continued pressure for housing providers to be more responsive in handling calls from their residents within the confines of limited budgets. It is therefore not surprising that efficiency and effectiveness are two words you always hear when speaking to contact centre managers. Peter Graddon, a director of Omfax Systems, discusses how to improve…
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Wansbeck and Gentoo praised by NHMF
The 2010 National Housing Maintenance Forum featured ‘best use of IT’ as a new category in its annual awards, with Wansbeck Homes and Gentoo Group both praised for their intelligent use of technology throughout the repairs and maintenance lifecycle. Using software from Consilium, Comino and Omfax, Wansbeck transformed the flow of information between tenants, in-house…
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