IBM has bought Optevia, a SaaS systems integrator specialising in Microsoft Dynamics CRM solutions for housing and public sector organisations. Optevia will become part of IBM Global Business Services. Unlike traditional housing management systems that are tied to the property record and proprietary to the suppliers, Optevia said that Microsoft Dynamics CRM offers housing providers…
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Optevia
Town & Country Housing developments with Optevia and Dynamics CRM
Town & Country Housing Group has developed its own money support and service charge enquiries system using Optevia’s Social Housing Essentials software and Microsoft Dynamics CRM 2015. Following just two days of training and online learning sessions, Town & Country Housing was able to design, configure and deploy its new service charges system within days….
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Town & Country goes live with Dynamics CRM from Optevia
Town & Country Housing Group has gone live with Microsoft Dynamics CRM 2015, designed and deployed by CRM specialists Optevia, after a six-month implementation. Based on Optevia’s Social Housing Essentials, the new system enables users to handle their workloads better through automatic prioritisation, to better align services with tenant requirements, manage the capacity of individual…
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Optevia and Dynamics CRM at Town & Country Housing
Town & Country Housing Group has chosen CRM specialist Optevia to implement Microsoft’s Dynamics CRM software alongside Optevia’s own Social Housing Essentials to improve the quality of its interactions with tenants. Dynamics CRM from Optevia is expected to increase tenant satisfaction and enable Town & Country Housing’s front-line staff to resolve 80 per cent of…
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Optevia wins Dynamics CRM deal at A2Dominion
A2Dominion Group has selected Optevia to implement Microsoft Dynamics CRM across its entire property sales and marketing department. The housing provider previously used an old database and spreadsheets to capture and share data. This was both limiting in terms of collaboration and business intelligence. A2Dominion therefore decided to buy a new CRM system to provide…
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Isos Housing selects Optevia for CRM
Isos Housing has chosen Optevia to implement a new CRM system across its operations. Based on Microsoft Dynamics CRM, the Optevia will enable Isos to capture resident activity and manage all interactions with its tenants. Chrissie Anderson, CRM project manager, Isos Housing, said: “In order to deliver an exceptional customer experience with a diverse range…
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