Calico Homes’ new self-service app from OptusApp has achieved 50 per cent adoption within the first week of its launch. This follows a pilot project with a group of around 100 residents in November 2024. The rapid adoption of the Calico Connect app was helped by a thorough pre-launch marketing campaign to Calico’s residents followed…
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OptusApp
OptusApp launches AI Voice for TSMs
OptusApp has just released its AI Voice solution for outsourcing TSM surveys. This new service is designed to streamline the collection and reporting of TSM data while maintaining compliance with the Regulator for Social Housing (RSH). According to the RSH, 65 per cent of housing providers rely on voice calls for survey collection, with 86…
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Onward Homes self-serves with OptusApp
Onward Homes is launching OptusApp’s self-service mobile app for its tenants. The native mobile app, with biometric login, will let tenants report repairs, view rent histories, pay rent and exchange two-way messages, with additional features scheduled to be rolled out by Onward later this year. Andrew Kidds, director of customer experience and digital, Onward Homes,…
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