Orchard Information Systems has appointed Ian Shard as its new managing director, replacing Peter Hunt who will become executive chairman for the housing systems provider. Shard joined Orchard in 1989 a project manager and spent the subsequent 11 years as Orchard’s implementation manager and latterly as its professional services director. Before joining Orchard, Shard was…
Orchard grows its own MDRead More →
Orchard Information Systems
Newlon’s text messaging with Orchard Communicator
Newlon Housing Trust, which provides 7000 homes around North and East London, is using Orchard Communicator alongside its Orchard housing management system to provide text/SMS communications with its tenants. Following its implementation in early 2009, Newlon initially used the SMS system to improve its repairs service for residents and to reduce the number of missed…
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98% first-time fix for South Liverpool with Orchard
Beginning in January 2009, South Liverpool Housing is in the middle of a multi-phase implementation of a new CRM system from Orchard Housing. Having achieved a 2-star rating from the Audit Commission, SLH wanted to improve customer service using a CRM system and solve the difficulties it faced in the identification and retrieval of customer…
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Orchard windfall at Open Accounts awards
Orchard Information Systems has won three awards at the Cedar Open Accounts (COA) annual business partner event, including the top award for delivering the most business within COA’s business partner community during the 2008-2009 financial year. Orchard’s finance business development manager, Mike Biddleston, took the award for COA’s best performing business partner salesperson, having secured…
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Coping with anti-social behaviour
The range of responsibilities of social housing providers for handling and managing neighbourhood issues has broadened considerably in recent years. In particular, the focus on anti-social behaviour highlights how the relationship between landlord and tenant is changing; there is an ongoing pressure to remove barriers between departments and to provide ‘joined up’ services. Service providers…
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HMS training at Ribble Valley
Following the recent stock transfer between Ribble Valley Borough Council to Ribble Valley Homes, the housing organisation has migrated its housing management system from Northgate iWorld to Orchard ArcHouse. To ensure a smooth transition, staff at Ribble Valley Homes have received training on the new system from v47 Training. Christine Grimshaw, managing director, Ribble Valley…
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