Orchard Information Systems has been working with Greenfields Community Housing to improve the efficiency of the housing provider’s voids. It has done so by modifying the standard voids processes within its housing management system, Orchard Housing. Amy Deer, business solutions manager, Greenfields Community Housing, said, “We have significantly improved our processes using Orchard’s voids and…
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Orchard’s texting solution strengthens Futures Housing’s improvement programme
Futures Housing Group is using a text-messaging solution from Orchard to better engage with its tenants. The solution was co-developed by the two companies, with Orchard using the housing provider’s insight into tenants’ preferred means of communication and the most relevant operational areas for the initial roll-out of an automated SMS system. Gavin Hitchcock, head…
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Orchard helps Saxon Weald improve tenant communications
Saxon Weald is extending its use of software from Orchard to implement a new CRM system. The new system will build on Saxon Weald’s existing Orchard software to avoid the need to develop complicated interfaces and wherever possible re-using screens that its staff are already familiar with. The focus of the project was to improve…
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Thirteen Group selects Orchard for iPaCs
Orchard has won a large project from the Thirteen Group, the north-east of England’s largest housing group, to deliver an integrated property and customer system (iPaCs) to support the group’s drive towards improving efficiency and managing costs. The Thirteen Group was formed following a merger of Fabrick Housing Group and the Vela Group in April…
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Orchard BPM at First Wessex
First Wessex is now using Orchard’s business process management (BPM) solution to automate its rent refund process. Users can now request a refund that can be authorised by appropriate members of staff before reaching the finance department for processing. Although First Wessex had already developed a rent refund workflow which took care of the authorisation…
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Orchard expands its presence on CCS frameworks
Orchard has expanded its presence on the Crown Commercial Service’s (CCS) frameworks, offering more procurement choices for existing and potential customers. Orchard has promoted its softwareasaservice offerings via the GCloud framework since 2012 and can now offer its entire portfolio of housing solutions via the Local Authority Software Applications (LASA) RM1059 framework. The Crown Commercial…
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