The impact of a missed maintenance appointment due to no-access incidents can be huge; our housing customers tell us that each incident can cost a minimum of £100, and with an average of 67 appointments missed per day, the costs add up quickly. Not only are costs incurred through the wasted time and mileage of…
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Orchard
Video conference like a boss
Author: Helen Barthorpe, Orchard We are all aware of the situation we find ourselves in at the moment – unprecedented times (put a pound in a jar every time you hear that phrase!). Alongside the concern about our loved ones, we must also push ahead and keep our minds busy while working from home. Online…
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The rise of senior CX roles in social housing
No two people are the same, so it stands to reason that no two tenants are the same either. Within social housing, you have tenants with a wide range of opinions, income levels, religions, political views, education levels and awareness of technology (more on this later). Due to these differences, it means a one-size-fits-all approach…
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NIHE opts for Orchard Managed Service
The Northern Ireland Housing Executive has chosen Orchard Managed Service to ensure high levels of uptime and support for their highly customised integration of Orchard Housing. Orchard was appointed a year ago after ousting NIHE’s incumbent managed services supplier; since then, NIHE has seen reduced levels of downtime and benefitted from increased levels of out-of-hours…
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Keeping teams connected during the lockdown
Author: Paul Young, Orchard Here at Orchard we’re into week two of all of our staff working remotely from home. We have around 45 permanent home workers and our staff often work from home regularly anyway but this is the first time that everyone has worked remotely at the same time. So far, it’s going well…
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Orchard buys InterNETalia for repairs and maintenance
Orchard has bought InterNETalia and its well-known AccuServ software to strengthen its end-to-end repairs and maintenance solutions for housing providers and contractors. The two companies described Orchard AccuServ Repairs & Maintenance as a single solution for recording, scheduling and managing repairs, emergency and planned work, voids and compliance jobs. It makes job and sub-contractor management…
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