Newydd Housing has partnered with Orchard to deliver a digital self-service platform for its tenants. With Orchard’s Digital Self Service Platform at its core, the housing provider has improved its tenants’ online experience, streamlined internal processes and enabled its customer services team to work smarter, as well as picking up a TPAS Cymru award along…
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Orchard
Southside Housing chooses Orchard for ERP
Southside Housing has chosen Orchard as the ERP partner for its digital transformation programme, with the deployment of Orchard’s housing, asset and finance software packages. Southside Housing’s digital strategy is intended to be underpinned by a suite of technology that’s customer accessible, produces dynamic information, supports efficiency and creates mobile flexibility. Chris Milborrow, business improvement…
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WCH cuts arrears with Orchard Income Analytics
Having used Orchard software for over a decade, Watford Community Housing is now also using Orchard Income Analytics to manage its tenants’ rent arrears. WCH’s previous BI platform for managing arrears didn’t integrate with Orchard Housing so that income officers had to constantly switch between different applications to get the data they needed to manage…
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Digital transformation in housing
For many businesses, digital transformation is shifting from a long-term aspiration to an urgent requirement. Customers increasingly expect to use digital methods to manage their interactions with brands, and have come to expect the level of personalisation, efficiency and control that can only be achieved with end-to-end digital transformation. Digital transformation is more than just…
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Eden Housing’s digital continuum with Orchard
Eden Housing has extended its existing contract with Orchard for a further five years in order to continue and expand its digital transformation programme, with continued emphasis on better tenant services and more streamlined internal operations. When Eden Housing’s small IT team found themselves struggling with multiple systems, they began to look at their overall…
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GreenSquare self-serves with Orchard
GreenSquare Group has implemented Orchard’s Digital Self Service platform to improve customer experience and the efficiency of its service delivery. After analysing the cost of engaging with its tenants, GreenSquare found that its telephone-based contacts were costing around £5 per transaction compared with just 5p for digital contact methods. Along with the housing provider’s wider…
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