Risk management in social housing is becoming an important issue where governance is vital, particularly following several high-profile failures and frauds reported by the Homes and Communities Agency. However, some housing providers still think of risk management as ‘merely’ a compliance obligation or box ticking exercise, when in fact it does have considerable power to…
Risk management in social housingRead More →
PCMS
Omni-channel or omni-shambles?
Housing providers are increasing talking about adopting a multi-channel communications strategy, but how should it be done, what are the benefits to tenants and housing providers, and are the IT suppliers ready with the right solutions? Housing Technology interviewed a panel of multi-channel experts to find out their views. Most housing providers already have multiple…
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WM Housing outsources to MET and PCMS
WM Housing Group has just agreed a long-term outsourcing contract with MET and PCMS Group for an end-to-end service covering the proactive management of its IT infrastructure and applications. Andy Carroll, group head of IT, WM Housing, said, “With the complex systems, applications and infrastructure we operate, it is essential we maintain system availability and…
WM Housing outsources to MET and PCMSRead More →
